Executing

Issue Log

The issue log is a project document used to record and monitor issues. An issue is defined as a current condition or situation that could have an impact on the project objectives. Examples of issues are points or matters in question that are in dispute or under discussion, or over which there are opposing views or disagreements. Issues can also arise from a risk event that has occurred and must now be dealt with. An issue log includes:

  • Identifier
  • Type
  • Issue description
  • Priority
  • Impact on objectives
  • Responsible party
  • Status
  • Resolution date
  • Final resolution
  • Comments

The issue log is an output from process 4.3 Direct and Manage Project Work in the PMBOK® Guide – Sixth Edition. It is a dynamic document that is created at the start of the project and is maintained through- out the project.

Tailoring Tips

Consider the following tips to help tailor the issue log to meet your needs:

  • You may want to add information on the source of the issue.
  • You could add a field that documents which stakeholders are impacted by the issue or should be involved with resolving the issue.

Alignment

The issue log should be aligned and consistent with the following documents:

  • Risk register
  • Decision log
  • Lessons learned register
Document Element  Description 
ID Enter a unique issue identifier.
Type Document the type or category of the issue, such as stakeholder issue, technical issue, conflict, etc.
Issue description Provide a detailed description of the issue.
Priority Define the priority, such as urgent, high, medium, or low.
Impact on objectives Identify the project objectives that the issue impacts and the degree of impact.
Responsible party Identify the person who is assigned to resolve the issue.
Status Denote the status of the issue as open or closed.
Resolution date Document the date by which the issue needs to be resolved.
Final resolution Describe how the issue was resolved.
Comments Document any clarifying comments about the issue, resolution, or other fields on the form.