Knowledge Areas

8. Quality Management

8.1 Plan Quality Management - Planning Process Group

Identify quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/or standards

Inputs
  1. Project Charter
  2. Project Management Plan
  3. Enterprise Environmental Factors
  4. Organizational Process Assets
Tools & Techniques
  1. Expert Judgment
  2. Data Gathering
  3. Data analysis
  4. Decision Making
  5. Data Representation
  6. Test and Inspection Planning
  7. Meetings
Outputs
  1. Quality Management Plan
  2. Quality Metrics
  3. Project Management Plan Updates
  4. Project Document Updates

8.2 Manage Quality - Execution Process Group

The process of translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project

Inputs
  1. Project Management Plan
  2. Project Documents
  3. Organizational Process Assets
Tools & Techniques
  1. Data Gathering
  2. Data analysis
  3. Decision Making
  4. Data Representation
  5. Audits
  6. Design for X
  7. Problem Solving
  8. Quality Improvement Methods
Outputs
  1. Quality Reports
  2. Test and Evaluation Documents
  3. Change Requests
  4. Project Management Plan Updates
  5. Project Document Updates

8.3 Control Quality - Monitoring & Control Process Group

The process of monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are complete, correct, and meet customer expectations.

Inputs
  1. Project Management Plan
  2. Project Documents
  3. Approved Change requests
  4. Deliverables
  5. Work Performance Data
  6. Enterprise Environmental Factors
  7. Organizational Process Assets
Tools & Techniques
  1. Data Gathering
  2. Data analysis
  3. Meetings
  4. Inspection
  5. Testing/product evaluations
  6. Data Representation
  7. Meetings
Outputs
  1. Quality Control Measurements
  2. Verified Deliverables
  3. Work Performance Information
  4. Change Requests
  5. Project Management Plan Updates
  6. Project Document Updates