PMP Questions ID 2490 a project manager identifies scheduling priority conflicts among local and virtual team members

A project manager identifies scheduling priority conflicts among local and virtual team members. The project manager schedules a conference call to manage this conflict. What conflict resolution technique did the project manager use?

Select one

Force/direct

Compromise/reconcile

Collaborate/problem solve

Smooth/accommodate

Collaborate/problem solve. Incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment. This approach can result in a win-win situation.

PMP Question No 2483

A team lead is concerned that two project teams are working on parts of the project that are highly dependent on each other. The team lead believes that this might create conflicts when the two teams' outputs are combined. What should the project manager instruct the team lead to do?

Select one

Make a list of conflicts as they occur, and take corrective actions.

Determine the potential conflicts, and set up weekly meetings between the teams to monitor each other's work.

Identify which team's work should take precedence, and then delay the other team's work

Instruct both teams to continue working simultaneously, and address conflicts at the testing phase.

Answer

PMP Question No 2478

A conflict between a member of the contractor's team and a member of the project team cannot be resolved. The matter is escalated to the project manager. What should the project manager do first?

Select one

Phone the contractor.

Discuss the issue face-to-face with the contractor.

Write a formal contractual letter to the contractor.

Email the contractor.

Answer

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