PMP Questions ID 1028 project management is concerned with managing which type of project knowledge page 61

603.

You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she had performed the test. This employee reports to a stakeholder, not to the project team. You estimate that the project might not be completed on time as a result of this missed activity. Which of the following options are true?

Select three

You should recommend a corrective action to bring the expected future project performance back into line with the project management plan because of this employee's failure to perform this activity.

You should recommend a preventive action to reduce the possibility of future project performance veering off track because of this employee's failure to perform this activity.

This situation was likely discovered while performing the Monitor and Control Project Work process.

You might have to request a change to the project schedule as a result of this missed activity.

You should document the performance issues with this employee in the lessons learned document for future project reference.

604.

Which of the following processes is responsible for reporting and comparing actual project results against the project management plan, analyzing performance data to learn if action needs to be taken, monitoring for risks, and monitoring approved change requests, among other functions?

Select one

Perform Integrated Change Control

Monitor Stakeholder Engagement

Monitor Communications

Monitor and Control Project Work

Select two

Problem solving

Withdrawal

Reconcile

Forcing

Accommodatin

Select one

Project manager, because actively managing stakeholder expectations will reduce project risk and help unresolved issues get resolved quickly.

Project sponsor, because the overall success or failure of the project rests on this individual.

All stakeholders have the responsibility to make sure their expectations are managed and that they receive the proper information at the right time.

Project manager and the project team members together have the responsibility because the project manager alone cannot manage all the stakeholders on a large, complex project.

607.

You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she had performed the test. This employee reports to a stakeholder, not to the project team. All project team members and stakeholders are colocated. Because your team also needs her to participate in an upcoming test, you decide to do which of the following?

Select one

You decide to record the issue in the issue log and bring it up at the next status meeting. Everyone can benefit from understanding the importance of stakeholders fulfilling their roles and responsibilities on the project.

You decide to record the issue in the issue log and then phone the stakeholder to explain what happened. You know speaking with the stakeholder directly is the most effective means for resolving issues.

You decide to have a face-to-face meeting with the stakeholder because this is the most effective means for resolving issues with them.

You decide to email the stakeholder and explain what happened in a professional manner so you can document that you surfaced the issue and then incorporate their response in the next status report.

608.

You are performing the Manage Quality process and establishing expected values for the dependent relationships in the hierarchy. Which technique are you using?

Select one

Affinity diagrams

PDPC

Tree diagrams

Interrelationship digraphs

609.

You are a contract project manager for a wholesale flower distribution company. Your project involves developing a website for the company to allow retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the consumer directly from the grower's site. This project involves coordinating the parent company, growers, and distributors. You've discovered a problem with one of the technical processes needed to perform this project. You examine elements such as constraints, problems, and activities that don't add value to the project in order to identify process improvements and reduce or eliminate the problems with the technical processes. Which of the following is true?

Select one

You are using the process analysis technique.

You are using the quality audit technique.

You are using the Design for X technique.

You are using a design of experiments tool and technique.

Select one

All are correct

To determine which project processes or activities are inefficient or ineffective

To examine the work of the project, or the results of a process, and accept the work results

To improve processes and reduce the cost of quality

To improve processes and increase the percentage of product or service acceptance

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