PMP Questions ID 1028 project management is concerned with managing which type of project knowledge page 24

231.

A new project manager joins a project overseen by a senior project manager. The sponsor asks the new project manager to develop the quality management plan. What should the project manager do?

Select one

Ask the sponsor for cost-benefit analyses and benchmarking samples.

Meet with the customer to collect requirements.

Consult with the senior project manager for established quality processes and plans, and ask for guidance in selecting the appropriate standards.

Submit a change request to postpone the development of the quality management plan until quality metrics and quality checklists are created.

232.

A conflict between a member of the contractor's team and a member of the project team cannot be resolved. The matter is escalated to the project manager. What should the project manager do first?

Select one

Phone the contractor.

Discuss the issue face-to-face with the contractor.

Write a formal contractual letter to the contractor.

Email the contractor.

233.

A sponsor recruits a project manager to implement a project. The project was initiated based on assumptions and feedback from the sponsor's colleagues. What should the project manager do first?

Select one

Collaborate with stakeholders to understand the project objectives.

Define the project tasks and activities.

Document the input from the sponsor's colleagues.

Validate the project deliverables.

234.

A stakeholder believes that information is lacking and asks the project manager about the project's status. What should the project manager do?

Select one

Ask the stakeholder if they are checking their mail.

Refer to the communications management plan to ensure that all stakeholders are included

Send a project status update to all stakeholders.

Check the communications management plan to ensure that the stakeholder is included.

235.

During a project's user acceptance stage, some users complain that their expectations have been unmet. What should the project manager have done differently?

Select one

Considered stakeholder feedback.

Established a professional relationship with the users.

Conducted risk assessments.

Implemented conflict management techniques.

236.

During project execution, the project manager determines that communications fail to comply with the communications management plan. What should the project manager do?

Select one

Inform stakeholders that all information received is not part of the communications management plan.

Refer team members to the communications management plan.

Have team members review the project management plan.

Practice structured informal communications as part of key project milestones.

237.

The project manager of a life cycle replacement project has identified stakeholders. One stakeholder is someone with whom it is difficult to work, and their behavior is causing project delays. What should the project manager do?

Select one

Develop and implement a change management plan to add or remove stakeholders from the project.

Vary the format and increase the frequency of communications to the difficult stakeholder so that timely decisions may be made.

Ask the sponsor to select a stakeholder who is less difficult so that project delays can be avoided.

Review the stakeholder engagement plan to assess how difficult stakeholders should be engaged

238.

A project manager finishes the first draft of a project management plan, and intends to present it to stakeholders for approval. However, the project management plan is long and stakeholders are geographically dispersed. The project manager has limited time to gain approval. What should the project manager do to ensure that the review of the plan is completed on time?

Select one

Send the plan to each stakeholder individually, asking them to add their comments and return it for updating.

Divide the plan into sections and ask select stakeholders to review particular portions based on their areas of expertise.

Arrange individual meetings with only the key stakeholders to walk them through the plan.

Schedule a meeting with all stakeholders and send the plan for review before the meeting

239.

A new project manager is developing a resource management plan but is unfamiliar with the skill sets required by the project. What should the project manager do to create the resource management plan?

Select one

Apply expert judgment.

Check the organizational process assets.

Refer to the project organization chart.

Acquire virtual teams.

240.

During a project's initiation phase, the project manager conducted a stakeholder analysis and documented all requirements. Still, some stakeholders are dissatisfied with project results because their expectations were unmet. What should the project manager have done to prevent this?

Select one

Met with the sponsor periodically to ensure project alignment

Asked the project team to refer to the stakeholder engagement plan and respond accordingly

Added this as a risk in the risk register

Captured the stakeholders' varying expectations throughout the project's life cycle

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