A project team is having issues while attempting to determine the reason for a variance. One of the team suggests that creating a fishbone diagram might be helpful. The purpose of a fishbone diagram is to:

A very successful software company has penetrated the market by selling an easy-to-use, medium-priced product. They are now trying to expand their market share by creating a new product line. A software application in this new product line is in the final phase of development. In a review with potential end users, the reviewers indicate that the software is lacking in features. The product has no defects, was easy to use, and met all of the quality requirements. Were the end users correct in calling the product low quality?

The line in the middle of a control chart is called the:

Your company is in the consumer-packaged goods industry. This is a highly regulated industry, and the regulations can vary between countries and even geographic regions within each country. You have created a new product and sent the first shipment to a customer in a region you have never worked in before. The shipment is stopped in customs, due to the product not meeting the standards of that country. According to the company policy, samples should be taken from each shipment and stored for six months. The company looked for samples from the shipped product, and were not able to locate any. Which quality technique could have caught this issue