New PMP Question & Answers with explanation

A new project is starting, and the team members come from all over the world. The project manager has concerns about communications. What should the project manager do first?
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You are managing a project to update the packaging and digital media for a popular snack food to promote a charity fundraiser. The project is well underway, and you are currently actively collecting and storing information about each deliverable team's progress, creating forecasts for your sponsor, distributing work performance reports and planning presentations to key stakeholders, and verifying delivery. Which process are you performing?
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You have just taken over a project to overhaul the company's telecommunications network. During your first week, you determine that the engineers spend at least 80% of their time responding to unexpected requests for information from different project stakeholders. Because of these interruptions, your engineers cannot focus on their assigned project activities, which is resulting in frequent network outages. What should you do first?

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No matter how good you are in communicating, information distribution to stakeholders as planned is a challenging task. Many tools and techniques are used during the Manage Communications process except:
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Dana works for a federal agency that manages mission critical projects. As a project manager, she is responsible for all communication needs in her data center project, which has started recently. This project involves many stakeholders, customers, external vendors, and team members. Since conflicts are inevitable in such a massive project, she has decided to provide her project team the details of the issue escalation process, including the names of the chain of command to refer issues to that cannot be resolved at a lower level. Where must Dana document the escalation process?
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