The team charter is a document that records the team values, agreements, and operating guidelines, as well as establishing clear expectations regarding acceptable behavior by project team members. The team charter may be updated to reflect changes to the agreed-upon team operating guidelines that result from team development. The team charter works best when the team develops it or at least has an opportunity to contribute to it. Of the available options, discussing the issue with the team and updating the team charter accordingly is the best course of action in this situation. Details for Each Option: Contact the human resources department to update the corporate policies to prohibit flextime Incorrect. Although updating the corporate policies to prohibit flextime would likely resolve the issue described by the question, this action does not represent the best way to address the issue. Just because flextime has been found to be a roadblock for this particular project does not necessarily mean it will cause problems for other projects or project teams. Updating the corporate policies to ban flextime is an overreaction based on what has been presented by the question. Submit a change request to update the team charter based on the team's inputs Incorrect. A change request must be submitted to update any baseline or the project management plan. Project documents may or not be placed under configuration control depending on the standards outlined in the configuration management plan. Since the question does not state whether or not the team charter is a configuration element, we assume the project is using standard practices where the team charter is not a controlled document and therefore does not require a change request to be updated. Discuss the issue with the team and update the team charter accordingly Correct. The team charter is a document that records the team values, agreements, and operating guidelines, as well as establishing clear expectations regarding acceptable behavior by project team members. The team charter may be updated to reflect changes to the agreed-upon team operating guidelines that result from team development. Working with the team to update the team charter is the best way for the project manager to address the issue described by the question. Do nothing as the team has already agreed to use flextime for personal emergencies only Incorrect. The question states that the team feels they should set a standard that flextime is only to be used for personal emergencies. However, this feeling might just be the first impression of several team members. It is best when the issue is discussed by all team members, and an agreed-upon decision on the team values, agreements, operating guidelines, and expectations regarding acceptable behavior is made collectively and captured in the appropriate document such as the team charter. Therefore, doing nothing in this situation is not the best answer to the question asked. Reference: A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page(s) 319-320, 344