PMP Questions ID 4083 the vp of customer service has expressed concern over a project in which you re involved his spe

The VP of customer service has expressed concern over a project in which you're involved. His specific concern is that if the project is implemented as planned, he'll have to purchase additional equipment to staff his customer service center. The cost was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following are true?

Select two

The conflict should be resolved in favor of the customer.

The conflict should be resolved in favor of the VP of customer service.

The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should be revisited to examine the project plan and determine how changes can be made to accommodate customer service.

Stakeholder identification should occur as early in the project as possible.

Select one

the product of the project has been manufactured.

the project sponsor announces the completion of the project.

the product of the project is turned over to the operations area to handle the ongoing aspects of the project.

the project achieves its objectives and meets the expectations of the stakeholders.

Select four

Ensuring that documents are kept up to date with versioning control

Ensuring that documents are printed and stored in a project notebook(s) for future reference

Ensuring that documents and artifacts are distributed appropriatel

Ensuring that documents are stored appropriately

Ensuring that documents are easily accessible to stakeholders

You are a project manager for Zippy Tees. Your selection committee has just chosen a project you recommended for implementation. Your project is to manufacture a line of miniature stuffed bears that will be attached to your company's trendy T-shirts. The bears will be wearing the same T-shirt design as the shirt to which they're attached. Your project sponsor thinks you've impressed the big boss and wants you to skip to the manufacturing process right away. What is your response?

Select one

Agree with the project sponsor because that person is your boss and has a lot of authority and power in the company.

Require that a preliminary budget be established and a resource list be put together to alert other managers of the requirements of this project. This should be published and signed by the other managers who are impacted by this project.

Require that a project charter be written and signed off on by all stakeholders before proceeding.

Suggest that a preliminary business case be written to outline the objectives of the project.

Select one

Discounted cash flow analysis is the least precise of the cash flow techniques because it does not consider the time value of money.

NPV is the least precise of the cash flow analysis techniques because it assumes reinvestment at the discount rate.

Payback period is the least precise of the cash flow analysis techniques because it does not consider the time value of money.

IRR is the least precise of the cash flow analysis techniques because it assumes reinvestment at the cost of capital.

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