PMP Questions ID 4089 the vp of customer service has expressed concern over a project you are managing her specific co

The VP of customer service has expressed concern over a project you are managing. Her specific concern is that if the project is implemented as planned, she'll be missing an important feature enabling a call-back function where customers will not have to wait online but will receive a call back when they are next up in the queue. This functionality was not taken into consideration in the project plan, and this new wrinkle will delay the project by two months. The business value for this project is improving customer satisfaction. Customer surveys show that satisfaction levels are low when it comes to wait times and overall call resolution time. The CEO was expecting this project to go live early in the fiscal year so that customer service scores would show an improvement, thereby increasing satisfaction along with making the board happy. Which of the following is true regarding this scenario?

Select one

The project manager should consider delivering business value incrementally by using an agile approach.

This project was brought about due to customer requests.

The project manager must champion the business value for this project.

All of the above.

Customer satisfaction surveys could be used to determine if the business value was met.

Select two

Corrections and changes due to variance analysis findings can be made quickly using an agile project management methodology.

Variance analysis compares the work performed to the project management baseline documents such as schedule, cost, and scope.

The project sponsor is responsible for ensuring corrective actions are taken to get the project back on track no matter which project management methodology you are using.

Change requests may bring about corrective actions.

It is important for a project manager to identify stakeholders and understand their needs, interests, and influence. All of the following are true regarding stakeholders in this context except which one?

Select one

Organizational structures and hierarchy, culture, geographic locations, global trends, and locations of resources and facilities can impact stakeholder power, influence, and interest on the project.

Stakeholders often have conflicting interests and the project manager needs to understand the conflicts in order to resolve them and manage stakeholder expectations.

The Identify Stakeholder process should be repeated often throughout the project.

All of the above.

Stakeholders may have the power and influence to cause issues on the project. You'll need to identify and assess them so that you know their needs and can address issues early in a way that keeps the stakeholders engaged.

Select three

All employees report to one manager and have a clear chain of command.

Organizational structures and culture are independent from the project management methodology you'll use to manage the project.

The organization is focused on projects and project work.

Teams are co-located.

Using adaptive and hybrid methodologies in this structure is possible but can be challenging.

New PMP Question & Answers with explanation