PMP Questions ID 2714 which of the following conflict resolution techniques emphasizes areas of agreement rather than a

A superuser of a customer relationship management system calls the project manager for assistance in resolving a system bug recently discovered by a member of his team. What has the project manager failed to do?

Select one

Provide the appropriate training to superusers to ensure they are equipped to address bugs as they arise.

Publish the final report of the project, which would detail how ongoing activities are to be addressed.

Release the project team back to their ongoing responsibilities, including the superuser community.

Transition the ongoing support and maintenance of the system to the appropriate operational team.

Select one

Collaboration

Compromise

Withdrawal

Smoothing

You are in the midst of some difficult procurement negotiations. The schedule, service-level agreements, and incentives have not been agreed upon. One of the parties representing the vendor lashes out at you during the negotiations. You were not expecting this outburst and are just about to stoop to their level when you remember which of the following in reference to the PMI Code of Ethics and Professional Conduct and the process you are currently performing?

Select one

Your actions and you should maintain respect even though the other party is out of control. The Control Procurements process can be difficult when you are negotiating complex contracts.

You can’t control the actions of others, but you can control your actions, and you should ensure personal integrity by controlling yourself even though the other party is out of control. The Control Procurements process can be difficult when you are negotiating complex contracts.

You can’t control the actions of others, but you can control your actions, and you should maintain respect even though the other party is out of control. The Conduct Procurements process can be difficult when you are negotiating complex contracts.

You can’t control the actions of others, but you can control your actions, and you should ensure personal integrity by controlling yourself even though the other party is out of control. The Conduct Procurements process can be difficult when you are negotiating complex contracts.

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