To prevent the problem from happening again, the project manager has instructed the quality team to focus on the top 20 percent of causes that resulted in the identified defect. This is an example of:

A project management team is in the process of acquiring the necessary resources to complete the project activities, as specified within the human resource management plan. After considering those resources that had been promised as part of the customer contract, they discover that a key resource was not included within the initial agreement and was already committed to two other projects. To work through the best scenario, what technique can the team use?

Jon, a senior research technician, has been with the company for one year and is considered to be the top performer of his group. Because of his exceptional performance, the company has decided to promote him to the role of project manager of his department. This is an example of:

This quality management and control tool consists of two-dimensional diagrams (L-Type, T-Type, and X-Type) and three-dimensional diagrams such as C-Type. Which tool within this tool and technique does this question describe?