After conducting a lessons learned session at the end of each project phase, the project manager is responsible for collecting feedback from the team and creating a process improvement plan. The process improvement plan contains all of the following except for which one?

The project was going well until you recently discovered that the site of the offshore development team has just conducted an emergency evacuation due to a political rally that has become violent. This comes as a shock to the local project team. How could this have been avoided?

While projects contain varying levels of ambiguity, complexity, and size, most projects encompass the following generic phase(s):

Ricardo was late to the Monday morning project meeting and had to dial into the phone bridge to join the meeting. Unfortunately, he was 20 minutes late and the majority of the topics that were of interest to him had already been discussed. He sent an email to the meeting chairperson and asked if the notes for the meeting would be distributed by email or placed on the team wiki site because he was unable to attend the full meeting. Meetings, email, web publishing, and telephone, when used for sharing information, are all examples of: