PMP Questions ID 4090 which term refers to those values that will lead to short and long term benefits for the organiz

Which term refers to those values that will lead to short- and long-term benefits for the organization?

Select one

Business process improvement

Value network

Business value

Continuous improvement

The VP of customer service has expressed concern over a project you are managing. Her specific concern is that if the project is implemented as planned, she'll be missing an important feature enabling a call-back function where customers will not have to wait online but will receive a call back when they are next up in the queue. This functionality was not taken into consideration in the project plan, and this new wrinkle will delay the project by two months. The business value for this project is improving customer satisfaction. Customer surveys show that satisfaction levels are low when it comes to wait times and overall call resolution time. The CEO was expecting this project to go live early in the fiscal year so that customer service scores would show an improvement, thereby increasing satisfaction along with making the board happy. Which of the following is true regarding this scenario?

Select one

This project was brought about due to customer requests.

Customer satisfaction surveys could be used to determine if the business value was met.

The project manager must champion the business value for this project.

The project manager should consider delivering business value incrementally by using an agile approach.

All of the above.

Answer

PMP Question No 4088 - All Domains

You have performed variance analysis and discovered that you need to take action to get the project back on track. Which of the following are true?

Select two

Corrections and changes due to variance analysis findings can be made quickly using an agile project management methodology.

Variance analysis compares the work performed to the project management baseline documents such as schedule, cost, and scope.

The project sponsor is responsible for ensuring corrective actions are taken to get the project back on track no matter which project management methodology you are using.

Change requests may bring about corrective actions.

Answer

PMP Question No 4087 - All Domains

It is important for a project manager to identify stakeholders and understand their needs, interests, and influence. All of the following are true regarding stakeholders in this context except which one?

Select one

Organizational structures and hierarchy, culture, geographic locations, global trends, and locations of resources and facilities can impact stakeholder power, influence, and interest on the project.

Stakeholders often have conflicting interests and the project manager needs to understand the conflicts in order to resolve them and manage stakeholder expectations.

The Identify Stakeholder process should be repeated often throughout the project.

All of the above.

Stakeholders may have the power and influence to cause issues on the project. You'll need to identify and assess them so that you know their needs and can address issues early in a way that keeps the stakeholders engaged.

Answer

PMP Question No 4086 - All Domains

You have completed the Develop Project Charter and Identify Stakeholder processes. What phase does this relate to in the Six Sigma DMAIC methodology?

Select one

Analyze

Control

Measure

Define

Answer

New PMP Question & Answers with explanation