PMP Questions people knowledge page 9

81.

During a project's execution phase, two stakeholders complain that they receive insufficient information on the project's status. The stakeholders have been included in the regular status meetings, and status reports are being shared with them. What should the project manager do next?

Select one

Create a communications management plan.

Escalate the issue to the project sponsor.

Follow the stakeholder engagement plan.

Conduct one-on-one meetings with these stakeholders.

82.

Without a project manager's knowledge, an unofficial communications platform on social media was established to ensure effective communication among team members. The project manager learns that the platform is being used inappropriately. What should the project manager do?

Select one

Direct the project team to discontinue use of the platform, and then review the communications management plan.

Terminate the platform, as it is not part of the communications management plan.

Assign an administrator to monitor communications on this platform.

Discipline all individuals involved, and report the issue to the compliance office.

83.

During a project's execution phase, the project manager needs to quickly assign resources to build the team and meet project requirements on time. What should the project manager do next?

Select one

Conduct a series of workshops.

Create library services.

Conduct a webinar

Train the new team.

84.

A team for an international project is composed of individuals from different backgrounds, ages, and interests. As soon as the project starts, it becomes clear that they are struggling to work together. How can the project manager facilitate better teamwork?

Select one

Ask the human resource department to educate and train the team on diversity.

Hold an official team meeting to discuss the importance of teamwork.

Allow the team to develop on its own, and then address issues at the next performance appraisal meeting.

Meet with the team to explain ground rules, shared vision, and values, and to better understand team members' priorities.

85.

A project manager is informally told that a possible union action will involve their project team. At this stage of the project, any delays will significantly impact the schedule and budget. The probability of this union action was assumed to be minimal and was, therefore, unanticipated. What should the project manager do?

Select one

Meet with the chairman of the union to try and resolve the conflict.

Notify the project team of possible disciplinary actions should they choose to take part in this, and offer a reward for those who do not.

Obtain more information on the probability of this union action, and then act based on any factual information received.

Update the risk register with the new risk, and notify relevant stakeholders.

86.

A new project manager joins a project overseen by a senior project manager. The sponsor asks the new project manager to develop the quality management plan. What should the project manager do?

Select one

Ask the sponsor for cost-benefit analyses and benchmarking samples.

Meet with the customer to collect requirements.

Consult with the senior project manager for established quality processes and plans, and ask for guidance in selecting the appropriate standards.

Submit a change request to postpone the development of the quality management plan until quality metrics and quality checklists are created.

87.

A conflict between a member of the contractor's team and a member of the project team cannot be resolved. The matter is escalated to the project manager. What should the project manager do first?

Select one

Phone the contractor.

Discuss the issue face-to-face with the contractor.

Write a formal contractual letter to the contractor.

Email the contractor.

88.

A sponsor recruits a project manager to implement a project. The project was initiated based on assumptions and feedback from the sponsor's colleagues. What should the project manager do first?

Select one

Collaborate with stakeholders to understand the project objectives.

Define the project tasks and activities.

Document the input from the sponsor's colleagues.

Validate the project deliverables.

89.

A stakeholder believes that information is lacking and asks the project manager about the project's status. What should the project manager do?

Select one

Ask the stakeholder if they are checking their mail.

Refer to the communications management plan to ensure that all stakeholders are included

Send a project status update to all stakeholders.

Check the communications management plan to ensure that the stakeholder is included.

90.

During a project's user acceptance stage, some users complain that their expectations have been unmet. What should the project manager have done differently?

Select one

Considered stakeholder feedback.

Established a professional relationship with the users.

Conducted risk assessments.

Implemented conflict management techniques.

286 New PMP People Questions & Answers with explanation