PMP Questions ID 1773 a project involved development of a high speed hard disk drive as part of its testing the hard

A project involved development of a high-speed, hard disk drive. As part of its testing, the hard disk was subjected to continuous operation at a high speed and an elevated temperature. At the end of the test, the hard disk was destroyed beyond use. The cost of such testing is usually classified as:

Select one

Cost of nonconformance

Appraisal costs

Prevention costs

Internal failure costs

Which of the following quality control tools and techniques may not be used for root cause analysis?

Select one

Fishbone diagram

Ishikawa diagram

Cause-and-effect diagram

Scatter diagram

A project was randomly selected for a quality audit, and the external auditor found various issues and nonconformance. The project manager lodged a complaint with the quality department that this was improper procedure, and he should have received notice since an external auditor was involved. What is your view?

Select one

The project manager is correct. Quality audits need to be scheduled when an external auditor is involved so that the project manager has time to prepare for them.

The project manager is correct. The project team must perform all quality audits.

The project manager has no case. Quality audits may be random and performed by internal or external auditors.

The project manager has no case. Quality audits are always carried out by external auditors.

Conformance to requirements and fitness for use are key concepts in quality management. Which of the following is another name for customer needs?

Select one

Scope creep

Process mapping

Voice of the Customer

Prompt list

Select one

A maximum of six causes are listed on the cause-and-effect diagram.

Ishikawa is another name for the cause-and-effect diagram.

The effect being studied is normally stated at the head of the diagram.

The cause-and-effect diagram is one tool that can be used for problem solving.

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