Eric is a manager for a project that has teams located in two buildings on their corporate campus. As part of being a good project manager he knows that in order to keep the team functioning well, he has to spend time with them equally. Which of the following is used to stay in touch with the work and attitudes of project team members?

A project manager received feedback from team members that a certain team member was not up to speed on the project’s technology, and it was impacting the progress of the work. The project manager then realized his error, since the team member was brought on board after the initial project training had occurred. Where can the project manager look to view the training needs and training plans for the team?

A project team member called the project manager to notify him that there seemed to be confusion about the resources needed to complete her activity. The project manager, who was running late for a meeting, told the team member not to worry about it and ended the conversation by telling her to have a good day and that they would touch base in the coming weeks. The project team member was left wondering whether the project manager understood the severity of the situation, since without the resources, her activity could not proceed, and the deadline would be missed. What did the project team member fail to do during the conversation?

Benchmarking refers to: