PMP Questions ID 4092 all of the following are examples of business value except which one

All of the following are examples of business value except which one?

Select one

Implement a new accounting system.

Create goodwill.

Create a new car model that's never been offered before.

A and B

Improve employee engagement.

You have identified, obtained contact information for, assessed, classified, and prioritized your stakeholders. Which of the following is true?

Select three

You have documented this information in the stakeholder register.

You should use caution when making some of this information available to all project stakeholders.

You have used the power/interest grid to obtain this information.

You've analyzed influence, power, interest, impact, directions of influence, and power, urgency, and legitimacy as part of the tools and techniques of the Identify Stakeholder process.

Answer

PMP Question No 4090 - All Domains

Which term refers to those values that will lead to short- and long-term benefits for the organization?

Select one

Business process improvement

Business value

Continuous improvement

Value network

Answer

PMP Question No 4089 - All Domains

The VP of customer service has expressed concern over a project you are managing. Her specific concern is that if the project is implemented as planned, she'll be missing an important feature enabling a call-back function where customers will not have to wait online but will receive a call back when they are next up in the queue. This functionality was not taken into consideration in the project plan, and this new wrinkle will delay the project by two months. The business value for this project is improving customer satisfaction. Customer surveys show that satisfaction levels are low when it comes to wait times and overall call resolution time. The CEO was expecting this project to go live early in the fiscal year so that customer service scores would show an improvement, thereby increasing satisfaction along with making the board happy. Which of the following is true regarding this scenario?

Select one

This project was brought about due to customer requests.

Customer satisfaction surveys could be used to determine if the business value was met.

The project manager must champion the business value for this project.

The project manager should consider delivering business value incrementally by using an agile approach.

All of the above.

Answer

PMP Question No 4088 - All Domains

You have performed variance analysis and discovered that you need to take action to get the project back on track. Which of the following are true?

Select two

Corrections and changes due to variance analysis findings can be made quickly using an agile project management methodology.

Variance analysis compares the work performed to the project management baseline documents such as schedule, cost, and scope.

The project sponsor is responsible for ensuring corrective actions are taken to get the project back on track no matter which project management methodology you are using.

Change requests may bring about corrective actions.

Answer

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