PMP Questions ID 4093 the vp of human resources has requested a new timekeeping project for their machine shop workers

The VP of Human Resources has requested a new timekeeping project for their machine shop workers. The business value for this project is improving payroll accuracy. The workers are threatening a strike because of the antiquated system in place now. The current system has ancient time clocks that rarely work, causing the workers to revert to paper timecards. This creates multiple errors in overtime pay and shift differential pay. Which of the following is true regarding this scenario?

Select three

The project sponsor is the one responsible for delivering the business value of this project.

The goals of the project must be met within the time frame outlined in the project plan in order to realize business value.

The project manager should examine business value creation and compare this to the project management documents, such as the project charter, to ensure that the goals of the project are met and the business value is realized.

The urgency to deliver this project is the potential of an impending strike.

Urgency is objective and is defined by the project sponsor.

PMP Question No 4092 - All Domains

All of the following are examples of business value except which one?

Select one

Create a new car model that's never been offered before.

Implement a new accounting system.

Create goodwill.

Improve employee engagement.

A and B

Answer

PMP Question No 4091 - All Domains

You have identified, obtained contact information for, assessed, classified, and prioritized your stakeholders. Which of the following is true?

Select three

You have documented this information in the stakeholder register.

You should use caution when making some of this information available to all project stakeholders.

You have used the power/interest grid to obtain this information.

You've analyzed influence, power, interest, impact, directions of influence, and power, urgency, and legitimacy as part of the tools and techniques of the Identify Stakeholder process.

Answer

PMP Question No 4090 - All Domains

Which term refers to those values that will lead to short- and long-term benefits for the organization?

Select one

Business process improvement

Business value

Continuous improvement

Value network

Answer

PMP Question No 4089 - All Domains

The VP of customer service has expressed concern over a project you are managing. Her specific concern is that if the project is implemented as planned, she'll be missing an important feature enabling a call-back function where customers will not have to wait online but will receive a call back when they are next up in the queue. This functionality was not taken into consideration in the project plan, and this new wrinkle will delay the project by two months. The business value for this project is improving customer satisfaction. Customer surveys show that satisfaction levels are low when it comes to wait times and overall call resolution time. The CEO was expecting this project to go live early in the fiscal year so that customer service scores would show an improvement, thereby increasing satisfaction along with making the board happy. Which of the following is true regarding this scenario?

Select one

This project was brought about due to customer requests.

Customer satisfaction surveys could be used to determine if the business value was met.

The project manager must champion the business value for this project.

The project manager should consider delivering business value incrementally by using an agile approach.

All of the above.

Answer